Examination is coming...!!!

Despite to think about my thesis, i have to think about the examinations...i will have examinations on April 7 and 8...and in total, i have to read more than 15 chapters...



I guess it's time to start to read the chapters...hehehehe...

My research questions...

How to diagnose the process within the service organization?



And the subquestions are:

What considerations should be taken to diagnose the service process?

What step should be done to diagnose the service process?

What tools can be used to analyze the performance dimensions?



I hope Mr. Land will approve these questions...or at least will give me some inputs...hehehehe...

PhD Vacancies

There are 3 PhD vacancies in faculteit bedrijfskunde...hmm...maybe i should apply for the position...4 more years in Groningen...i can live with it...